Warranty Information

Warranty Information

To receive warranty support on your equipment through Java Doro, you must provide proof of purchase in the form of your original invoice number. For orders placed over the phone or in store, this information would have been emailed to you at order confirmation and on the invoice when receiving the equipment.

Java Doro warranties are non-transferable.

What's Covered?

The warranty covers parts and labor required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.

What isn't Covered?

Warranty troubleshooting and repair does not apply to the following:

Any defect arising from the misuse of the machine, including but not limited to:

Not properly refilling the boiler during brewing and steaming processes, resulting in burnt out components
Excess scale buildup from unfiltered, hard water
Lack of regular thorough cleaning of the milk frothing components
Lack of regular maintenance of the machine's brew group
Damaged internal components from improper descaling
Use of non-commercial/household equipment in a commercial environment

Normal wear and tear on the machine, including but not limited to:

Replacement of gaskets
Scratches, dents or other surface marring of any components
Grinder burr replacement

Regular maintenance, including but not limited to:

Descaling
Thorough cleaning of the milk frothing components
Backflushing

Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.

Who Do I Contact for Warranty Services?

To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original invoice.

Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.

Do not send your equipment to us for repair without contacting us first to diagnose and setup an authorization. All equipment shipped without a valid authorization are subject to refusal at our warehouse.Top of Form